Careers in Home Services

Who We Are

Service –it’s one way that Sears distinguishes itself from other retailers. And Sears Home Services delivers on the company’s service commitment every day. With over 10,000 service technicians making more than 14 million service calls annually, this business delivers a broad range of retail-related residential and commercial services in all 50 states of the United States and Puerto Rico under the Sears Parts & Repair Services and A&E Factory Service brand names. Commercial and residential customers can obtain parts and repair services for all major brands of products such as home appliances, lawn and garden equipment, home electronics, floorcare products, and heating and cooling systems. Smaller items for repair can be brought into Sears Parts & Repair Centers located throughout the United States or to any Sears Full-line Store. Customers can also purchase service contracts, product protection agreements, product installation services and Kenmore residential heating and cooling systems.

Home Services at a Glance

• Sears is the nation’s largest product repair service provider.
• Home Services is a key element in Sears’ active relationship with more than 48 million households.
• This business completes more than 1 million home installations and sells and services residential cooling and heating
systems as the exclusive national retailer of Kenmore systems.
• Home Services has pioneered the use of ISO 9000 registration and Sears Sigma principles in a
service environment, evidence of the organization’s commitment to quality and professionalism.
• Home Services is a $2.2 billion business for Sears Holdings Corporation.
• Home Repair Services is a designated growth business for Sears.

Join a growth business that’s committed to setting new standards of service through world-class operations!

Sears Home Services Businesses

Sears Home Services is comprised of several smaller businesses which work together to deliver a seamless service experience. Among them are:

• In-home Product Repair
• Carry-in Product Repair
• Parts & Repair Centers
• Home Improvement
• Home Delivery
• Customer Support Call Centers

Each of these businesses offers many exciting and rewarding career opportunities, as the following
pages describe.