Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Positions Available
- Team Manager
- Training Team Manager
- Sales & Services Manager
- Workforce Planning Analyst
- Customer Service / Sales Representative
What's in it for you?
- Paid training in systems, product, and soft-skills
- Business casual attire
- Work-related contests and awards
- Clean, comfortable work environment
- Competitive compensation and benefits plans
- Incentive pay for designated positions
- Promotional opportunities
Basic Call Agent Requirements
- Must have customer service experience
- Sales skills required for designated positions
- Must be proficient with use of computer
- Must have high school diploma or be actively pursuing diploma/GED
- Must pass a criminal history background check
- Must pass a drug test
- Most positions require work on one weekend day, with alternate weekday off
- Must have excellent attendance at your previous position
Other Call Agent Essential Qualities
- Be willing and eager to learn
- Be an effective listener and have outstanding verbal communication skills
- Be consistent in positive customer approach over the course of the day
- Be able to simultaneously talk with customers and use a computer
- Be open to feedback and coaching for continuous improvement
- Be adaptable to a dynamic and fast-paced environment
- Be capable of following written and verbal instructions and procedures
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