Sears Public Relations And Communications
Lands' End Tops National Retail Federation Foundation's Customer Service Survey for Fifth Consecutive Year
DODGEVILLE, Wis., Jan. 11, 2011 /PRNewswire/ -- The National Retail
Federation Foundation announced today the results of their fifth annual
customer service survey. For the fifth year in a row, Lands' End was named
as one of the top ten retailers for outstanding customer service spanning
all retail channels.
"What is best for our customer is best for all of us. Everyone at
Lands' End understands that concept, and it is an integral part of our
brand DNA. This award is a testament to our continuing dedication to
providing outstanding customer service at all levels," said Nick Coe,
president, Lands' End.
Whether it is through call centers in Wisconsin, live online Video Chat
or at one of the 300 Lands' End Shops at Sears, Lands' End provides
customer service more ways than ever before. The cornerstone of Lands'
End's customer service for the past 48 years has been the Guaranteed.
Period.? promise that states if a customer is not satisfied with any item,
simply return it to us at any time for an exchange or refund of its
"Customer service is much more than simply having friendly sales
staff," said Katherine Mance, executive director, NRF Foundation. "It's
both a culture and a way of doing business that sets the company apart from
all others, and this years' winners do just that. We commend Lands' End
employees and their leadership for this amazing accomplishment."
The NRF Foundation Customer Service survey was designed to gauge
consumer attitudes toward retailers' customer service. The survey polled
9,291 consumers and has a margin of error of plus or minus 1.0 percent.
Consumers answered the open ended question, "Thinking of all the different
retail formats (store, catalog, internet or home shopping), which retailer
delivers the best customer service?"
About Lands' End
Lands' End? is one of the world's largest retailers of clothing for the
family. In addition, Lands' End offers an innovative collection of fine
quality goods for the home. Lands' End merchandise can be purchased online
at http://www.landsend.com, by calling 1-800-800-5800, and by visiting the Lands'
End Shop at Sears. Lands' End Canvas(TM), a new collection of lifestyle
apparel for men and women can be found at http://www.landsendcanvas.com or by
calling 1-877-877-1963. Lands' End is a proud member of Sears Holdings
Corporation (Nasdaq: SHLD). And, all high-quality Lands' End merchandise is
About the NRF Foundation
The NRF Foundation is the research and education arm of the National
Retail Federation. A nonprofit foundation created in 1981, the Foundation
conducts industry research, develops education and workforce development
programs, professional certification programs and promotes retailing as a
career destination. The NRF Foundation benefits retailers, their associates
and business partners and allies, and consumers in many ways. Research
provides the basis for education about the industry and its importance to
the economy, and provides industry and government leaders with an analysis
of public policy decisions on consumers, retailers, and the economy. The
Foundation's education and career development efforts, including NRF
University wired, encourage professional development and excellence in
performance of retailing for associates and executives at all levels.
SOURCE Lands' End
Web site: http://www.landsend.com http://www.landsendcanvas.com
Photo: http://photos.prnewswire.com/prnh/20071029/AQM053LOGO PRN
Photo Desk, firstname.lastname@example.org
CONTACT: Michele Casper of Lands' End, +1-608-935-4633,