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Press Release

Sears Holdings Launches Major Rollout of Handheld Devices to Take Customer Service to a New Level

Wireless Devices and Free Wi-Fi Will Soon Be Available for In-Store Shoppers

Oct 13, 2011

HOFFMAN ESTATES, Ill., Oct. 13, 2011 /PRNewswire/ -- Sears Holdings (NASDAQ: SHLD) today announced the staged rollout of Apple iPads and Apple iPod Touch devices starting with nearly 450 stores nationwide as part of a strategic plan to enhance the relationship between customers and associates while improving the overall in-store shopping experience.

These devices and their applications will immediately help associates improve customer service and create a more personalized shopping experience.  Associates will be able to help customers check available inventory, order products online, access product information and videos, and utilize enhanced purchasing tools to buy products they desire - without ever leaving the store aisle!

"Leveraging wireless access and mobile technology and putting new tools into the hands of our associates and customers is another step toward becoming a truly integrated retailer," said Deidra Merriwether, senior vice president and president, Retail Services. "Sears Holdings is committed to not only innovating at the product level but also to utilizing these types of technologies to continue to improve the shopping experience for our customers in the store, online and at home."

This rollout is being significantly supported by the company's Information and Technology Group.  "We are upgrading the entire network and technology infrastructures, including enhanced wireless coverage, to provide our customers with free Wi-Fi access," said Keith Sherwell, senior vice president and chief information officer. "This will provide our associates with innovative tools and applications to support our customers at the highest levels of personal engagement while also offering customers a uniquely rich, integrated retail experience."

By offering free Wi-Fi at various locations customers can use their smartphones or Web-enabled devices to surf the Web, shop online at sears.com or compare prices before they purchase to make sure they are getting the best price on the products they want.  

The devices will also improve associate training, task management and productivity by helping associates become more knowledgeable and enabling them to assist customers faster and easier than ever before. "This isn't only about cool new devices," added Merriwether, "this is about a better overall in-store shopping experience for our customers as we strive to put them first in everything we do."

Sears also plans to continue to add new applications and features to the devices throughout the year to make shopping easier and more exciting for its customers as they plan their holiday shopping.

About Sears Holdings Corporation

Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada.  Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance.  Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year.  Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands.  It also has the Country Living collection, which is offered by Sears and Kmart.  We are the nation's largest provider of home services, with more than 11 million service calls made annually.  Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.  For more information, visit Sears Holdings' website at www.searsholdings.com.

NEWS MEDIA CONTACT:
Sears Holdings Public Relations
(847) 286-8371

SOURCE Sears Holdings Corporation

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