Sears Expands Curbside Convenience to Include In-Vehicle Returns, Exchanges

Shop Your Way® Members can now Pick Up, Return, Exchange from a Vehicle for Free - in Less than Five Minutes, Guaranteed

HOFFMAN ESTATES, Ill., Sept. 16, 2014 /PRNewswire/ -- Sears, a leading integrated retailer focused on making shopping easier for Shop Your Way members and customers, announced it has added returns and exchanges to its popular In-Vehicle Pickup service. The new integrated retail service, powered by the Shop Your Way mobile app, lets members pick up, return or exchange their purchases for free – guaranteed in five minutes or less – without ever leaving their vehicle.

Shop Your Way? Members can now Pick Up, Return, Exchange from a Vehicle for Free - in Less than Five Minutes, Guaranteed

"Buying what you really want should be easy – that's why we continue to make it more convenient to pick-up, return and exchange items that you have purchased right from your car," said Leena Munjal, senior vice president, Sears Holdings. "We're all living busy, on-the-go lives, and this latest expansion to Sears integrated retail conveniences means that you can spend less time making a return or exchange and more time shopping."

How it works:

  • To start an in-vehicle return or exchange, a member visits, clicks on the customer service link, chooses "Returns & Exchanges," and then follows the prompts to identify the return item. For an exchange, the member selects a new item and when the replacement is ready for pickup, Sears sends an email confirmation.
  • The member then heads to the Sears store they selected, parks in a designated In-Vehicle Pickup spot, and uses the Shop'In® feature in the Shop Your Way mobile app to let the store know he/she has arrived. A timer will start on the phone and, within five minutes, a Sears associate will arrive and complete the return or exchange.

"As a busy mother of two, it's easy to get stressed with back-to-school, fall sports and the quickly approaching holiday season. That's why I'll be relying on shopping conveniences like this to make a return, swap sizes, or even exchange Christmas presents from the warmth of my car without having to unbuckle a single car seat," said Jenny Sanzo, shopping expert, blogger and Shop Your Way Personal Shopper.

To see In-Vehicle Return and Exchange in-action, visit the Shop Your Way YouTube channel at to watch and share a short video that highlights the ease of this curbside convenience. More information is also available on the Sears Holdings corporate blog, "SHC Speaks," at under Leadership Viewpoint.

Earlier this year, Sears launched the In-Vehicle Pickup service and its corresponding feature on the Shop Your Way mobile app to better connect in-store and online shopping. Members who "Shop'In" from the app while at or near a Sears or Kmart store can also unlock special deals and personalized offers, take advantage of valuable e-coupons, price and product comparisons, customer reviews and sweepstakes.

Visit to view Sears return and exchange policy.

About Shop Your Way
Shop Your Way is a free social shopping destination and rewards program offering millions of products, personalized services, and advice. Through a network of retail partners and service providers, members can shop, compare, purchase items and earn points to use on future purchases. Members also enjoy special pricing, exclusive sales, events, access to celebrity brands and sweepstakes. And through the unique social community on members can research and browse products, create wish lists, poll friends and family and even get advice from experts to help choose the products and services that best meet their needs.

There is no minimum purchase required for Shop Your Way members to redeem points and points can be used toward purchases across countless product categories. Download the free Shop Your Way app available on iTunes or Google Play.

About Sears, Roebuck and Co.
Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a leading integrated retailer providing merchandise and related services and is part of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 1,320 Sears-branded and affiliated stores in the United States and Canada, which includes more than 790 Full-line and more than 50 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, and DieHard -- among the most trusted and preferred brands in the U.S. The company is the nation's largest provider of home services, with more than 14 million service and installation calls made annually. For more information, visit the Sears, Roebuck website at or the Sears Holdings Corporation website at


Brian Hanover

Meghann Dowd

Sears Holdings

Zeno Group for Sears


312-527-2SHC (2742)


Shop Your Way? Members can now Pick Up, Return, Exchange from a Vehicle for Free - in Less than Five Minutes, Guaranteed


Shop Your Way? Members can now Pick Up, Return, Exchange from a Vehicle for Free - in Less than Five Minutes, Guaranteed


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SOURCE Sears Holdings Corporation

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