The dilemma: how do you find a reliable product repair or home improvement specialist in your neighborhood? Someone to install, repair or maintain a central air conditioning system -- or fix and maintain a window air conditioner? Someone to tune up the lawn mower? A plumber or electrician? A carpet cleaner or a service to install new windows or entry doors?
Sears HomeCentral® has introduced an enhanced home services section of sears.com to assist homeowners. The offering expands upon the existing capability of scheduling and tracking in-home product repairs online. For the first time homeowners may go to http://www.sears.com/homeservices to verify, by zip code, local service availability for specific home improvements. Also, customers may go onto sears.com to view the status of products dropped-off for repair at service centers.
"This is the most recent example of Sears enhancing the customer experience for home services through Web-based technology," said Mark Good, president of Sears Product Repair Services.
Sears launched the ability to schedule, cancel and reschedule in-home product repair appointments on sears.com in 2000. Previously, Sears introduced PartsDirect online, which now features 4.5 million parts for appliances, electronics, lawn and garden equipment and power tools -- and 90,000 parts diagrams to help pinpoint the part needed.
Here's more of what is new at www.sears.com/homeservices: -- Enter a zip code and find the nearest Sears Service Center to take a product in for repair -- and print out directions and a map. (Carry in products include small appliances such as microwaves and vacuum cleaners, as well as home electronics, power tools and lawn equipment.) -- Enter zip code to verify local availability for services like Sears Carpet and Upholstery Care; sales and installation of new Kenmore or Trane heating and cooling systems; and plumbing and electrical services. (For some zip codes, phone numbers are posted for emergency plumbing and electrical services.) -- Enter zip code to verify local availability of Sears home improvements: cabinet refacing, kitchen and bath remodeling, entry doors, replacement windows and siding. Print out a handy project checklist for preparation, installation and completion of those projects. Request a free estimate. -- View photos of available cabinet door faces, color and laminates; entry door styles, finishes, colors, stains and decorative glass; and replacement window options. -- Find "Tips" for services, such as "Vacuum your carpets at least once a week -- up to 80% of carpet dirt is loose and removable with regular vacuuming." Or, "The most important thing to know about the plumbing in your home is the location of the main shutoff valve." Obtain insights on selecting a repair specialist or home improvement contractor.
Sears HomeCentral is the nation's largest home repair provider in terms of the number of home repair specialists, with more than 12,000 trained technicians making approximately 14 million repairs annually. Sears trained specialists make over 200,000 in-home repair visits per week and repair one out of every five appliances serviced in America. Sears technicians service all major brands, no matter where the customer purchased the product.
Sears.com focuses on solutions for the home. Sears serves as a single national "clicks and bricks" resource for researching, buying, delivering and installing the top brands of home-related products -- major appliances, home electronics, heating and cooling systems, lawn and garden equipment and power tools. Sears can also maintain, repair and offer parts for those home products.
Sears, Roebuck and Co. is a leading U.S. retailer of apparel, home and automotive products and services, with annual revenue of more than $40 billion. The company serves families throughout the country through approximately 860 department stores, more than 2,100 specialized retail locations, and a variety of online offerings accessible through the company's Web site, http://www.sears.com/ .
SOURCE: Sears, Roebuck & Co.
Contact: Media, Ann Woolman of Sears, 847-286-7079, or